FAQ

 

Here you will find the most common questions that we’ve being asked so far.

If you have anything to ask, feel free to contact us.

Where are you located?
We are based in beautiful Bologna, at the crossroads between Florence, Milan and Venice
Are you traveling?
Yes! We basically love it and we do it when there is no upcoming wedding.
It's our pleasure to travel for our job.
What this job means for you?
The answer is very simple, yet very complex: Everything!

It is amazing to wake up every morning with a smile. To make a coffee (yes, its an addiction), the last check in your gear and getting out to capture the moments of this world and make a compelling story.

We simply love what we are doing.



Do you shoot weddings only?
Photography / Filmmaking it does not have only one field.
We are specialized in the coverage of weddings (religious and civil) but we also offer coverage in: save the date, proposals, elopement, engagement, renewal of vows, christening, real estate (houses, villas, hotels,...), family photos and capturing any moment, person or thing that is special to you.
Do you offer services to companies?
Yes. Among our satisfied clients are : Ionian weddings, Destination Services, Thomas Cook, 7islands, Olympic, Fidelity Travel,
How to get in touch with you
It is very important for us to know you. Preferably to meet in person and tell us more about your important day, over a cup of coffee.

If this is difficult due to distance, then we can get in touch through Skype (the most preferable ), phone call, Messenger, WhatsApp and Viber (we love technology!). But, we still do be lovers of old-fashioned ways so you can send us a letter if you prefer :)
How to know if you are available on our wedding day?
You can send us an e-mail at info@frameverse.com or fill in the form in the website's contact area. We will check the availability and answer to your message in the next 48 hours.
What about the group photos, can you take them?
We normally arrange a 20-minute session, for family & friends to have photos with you. It is the best way to honour their presence at your wedding and give them beautiful memories.
How long does your service last
Our package services start from 2-hour coverage up to 12-hour: it's on you to decide how long would you like us to be with you framing moments. As long as we are with you we will take photos to capture as much beautiful, important, special moments as possible.
Can we book a longer service?
Yes, you can. Let's have a talk about it to better understand your needs and what you desire.
Do you print photos?
We print your memories in our trusted studio. Do you prefer albums or canvas? Let's to about it.
How many photos do you deliver?
For the full day package, we will deliver around to 600 photos - the number of photos varies on each package - in full resolution, in USB pen drive
Are all the pictures post-produced?
Yes, they are. It's a very crucial stage of the workflow and this is the stage where the photos are coming to life. It needs care, time and passion. We select the pictures of the day with the utmost care and show you the best of them.
Do we have to include the photo book as soon as we book you?
You can decide it any time you like. There will be no fare charge from us but the supplier’s prices might change.
How do you deliver the videos?
We provide you with a USB stick with bootable (DVD like) menu, personalised for you in Full HD quality (1920*1080).
How can we reserve your services?
Some couples book our services 18 months or more in advance. A deposit of 25% of the total value of the service is necessary in order to secure the date. We do not accept bank checks. You'll find the methods of payment in the contract: 25% at the reservation, 60% one week prior to the event, and the rest 15% upon delivery.
Can we hold a date on stand-by?
No, you can’t hold it. But as soon as we receive another request for the same day we will update and inform you. In this specific case, the first to sign the contract and pay the deposit will receive the service.
How can we feel protected about your service?
We will send you a contract with all the specifications within the terms of the law. The details of the services you chose, payment and delivery terms will be clear, as well as cancellation terms in accordance with the law.


TYPE AND HIT ENTER